RUSH Delivery
For expedited delivery by a specific date, please select and pay for RUSH shipment at checkout. It is important to write a note in the order comment box with your requested delivery date and the date of the special event for which you need the merchandise. Please call first to receive a phone authorization of your rush request before processing the order online. Delivery dates are not guaranteed, but RUSH orders will be given priority service and expedited shipment. If you have a question about a particular item or a custom order request, please call Mara at 801-915-8409. Thank you and have fun shopping!
Shipping Update
The current order processing time for tutus and hair accessories is about 1-2 weeks before shipment, or possibly sooner for in-stock items. This web page is updated regularly with estimated order shipment dates. Processing times vary by season, depending on order volume, as all tutus and hair accessories are custom made to order. To check on the status of an order, please refer to your order confirmation email message for the date you placed your order. For RUSH shipment requests, please contact Mara at 801-915-8409. NO refunds are given for late delivery or undelivered/refused/returned packages under ANY circumstances. ALL SALES ARE FINAL.
Tutus and Hair Accessories
Please be aware that ALL tutus and hair accessories from Lily Anna for Girls are custom made to order and are NOT subject to refund or credit for any reason. Other items, including fairy wings, ballet slippers, tiaras, wands and children's dance leotards, may be in stock for immediate shipment. Partial orders may be shipped upon request, if you wish to receive the other items before any tutus or hair accessories in your order. Online and phone orders may be cancelled ONLY within the first 24 hours after the order is placed. ALL SALES ARE FINAL.
Processing and Shipment
Custom made items (including tutus and hair accessories) are currently being completed within about 1-2 weeks before shipment. The website is updated regularly with estimated shipping times, which vary by season, depending on the volume of website orders received. In-stock items (fairy wings, leotards, slippers, tiaras and wands) may possibly be shipped within a few days of order date. Please do not request same-day shipment!
RUSH shipment is available upon request for certain items ONLY with the website owner's pre-approval by phone, and for an additional charge. Please note that RUSH delivery is ONLY available for orders shipped within the continental U.S. For RUSH orders, please call Mara at
801-915-8409 before checkout to verify that the items you wish to purchase are either in stock OR can be custom made to order in the time frame requested. ALL SALES ARE FINAL.
Standard Delivery
The current processing time for tutus and hair accessories is about 1-2 weeks before shipment. In-stock items may ship sooner. Custom orders are filled and shipped within 1-2 weeks during most of the year, or possibly longer from September to January (pre-Halloween through Christmas). The order is then shipped by US Priority Mail, First Class Mail or Parcel Post within the US or by International Express Mail for international orders with delivery outside the United States. Please contact Mara at 801-915-8409 with any questions or RUSH shipment requests.
For large or custom orders or if items/materials are not in stock, delivery time may be longer. You will be notified by email if your order is likely to be shipped later than expected. Please be sure to make a note in the comment box at checkout if the order is needed by a certain date. For best results, please request a delivery date at least FIVE business days before you need to receive the items, as delivery dates are NOT guaranteed. Upon request, a personalized gift message to the recipient may be included with any order at no additional charge.
Liability for a shipped order transfers to the customer when the package is accepted at the post office or shipping center. Optional shipping insurance may be purchased at checkout. Orders over $100 in merchandise value, insured shipments, and all RUSH orders will require a signature upon delivery. Lost, delayed, undeliverable, misdirected, refused or returned orders will NOT be refunded or credited for ANY reason. Defective merchandise may be returned for exchange only. ALL SALES ARE FINAL.
No-Return Policy
As many products from Lily Anna for Girls are custom made to order, and to prevent the potential abuse of a costume item being worn and then returned for credit, NO refund will be given for any item after it has been shipped. NO returns are allowed unless an item is defective upon delivery. Workmanship is 100% guaranteed, so if there is a flaw in an item you have received, please contact Mara to exchange it for a similar item. However, due to the delicate nature of our handcrafted items, NO warranties or refunds are given for wear and tear of an item with use. Please be aware that ALL sales are final and NO refunds will be given for returned merchandise for ANY reason. Defective merchandise may be returned for exchange only. ALL SALES ARE FINAL.
Cancellations
Online or phone orders may be cancelled by request within 24 hours, but ONLY if the order is marked as "Pending" at the time the cancellation request is made. Once an order has been marked as "Processing" or "Updated" or "Shipped" or "Delivered" it cannot be cancelled. Orders that are refused or returned to sender will NOT be credited or refunded for ANY reason. Defective merchandise may be returned for exchange only. ALL SALES ARE FINAL.
Shipping and Handling Rates
Within the United States
Via US Priority Mail, 1st Class, or Parcel Post
$0 to $49.99 = $7.95
$50 to $99.99 = $9.95
$100 to $149.99 = $12.95
$150 to $199.99 = $16.95
$200 to $299.99 = $21.95
$300 and up = $24.95 and up
Standard shipments will be assessed a $2.00 handling fee to cover packaging/processing costs.
Rush Orders
If you need an order to be shipped sooner than the standard processing time of 2 weeks from order date, please contact us before placing your order to verify that the items are in stock OR can be custom made and shipped in time to meet your requested delivery date. Please contact Mara at 801-915-8409 with any urgent delivery requests. RUSH orders will be shipped via an expedited shipping method upon completion of the order. In most cases, the order will NOT be shipped the same day the order is
placed. Please do NOT request same-day shipment!
If a RUSH order request is approved, please select the RUSH shipping
rate at checkout, and be sure to make a note in the comment box
requesting delivery by the date needed. Orders with a
requested delivery date within 7 business days (up to 14 calendar days) of the order placement date will be
subject to an additional $10 RUSH processing fee, which will be automatically applied
during online checkout from the website. All insured shipments and RUSH orders will require a signature upon delivery. NO EXCEPTIONS.
For delivery by a certain date, please make a note of your requested delivery date in the comment box at checkout. PLEASE be sure to request the delivery at least FIVE business days before the event, in case of shipment/delivery delays. All sales are final, with absolutely NO REFUNDS for late delivery, as delivery dates are NOT guaranteed. Upon completion of any custom made items in the order, RUSH orders are shipped by 1-2 day delivery with signature confirmation, online tracking and $100 free insurance coverage. Additional shipping insurance is available at checkout. ALL SALES ARE FINAL.
Rush Shipping Rates (by phone pre-approval only)
Via US Express Mail, with tracking
$0 to $99.99 = $29.95
$100 to $199.99 = $32.95
$200 to $299.99 = $35.95
$300 to $399.99 = $39.95
$400 and up = $49.95 and up
Optional shipping insurance is available by customer request for an additional cost.
RUSH orders will be assessed a $10.00 handling fee to cover packaging/processing costs.
Liability for a shipped order transfers to the customer when the package is accepted at the post office or shipping center. All insured shipments and RUSH orders will require a signature upon delivery. Lost, delayed, undeliverable, misdirected, refused or returned orders will NOT be refunded or credited for ANY reason. Defective merchandise may be returned for exchange only. ALL SALES ARE FINAL.
International Orders
Via Express Mail International, with tracking
$0 to $99.99 = $29.95
$100 to $199.99 = $32.95
$200 to $299.99 = $35.95
$300 to $399.99 = $39.95
$400 and up = $49.95 and up
Optional shipping insurance is available by customer request for an additional cost.
International orders will be assessed a $10.00 handling fee to cover packaging/processing costs.
Customs fees, import taxes, duty fees, or any other related expenses are the customer's responsibility and will not be refunded or credited by Lily Anna for Girls in part or in full for any reason.
Liability for a shipped order transfers to the customer when the package is accepted at the post office or shipping center. Lost, delayed, undeliverable, misdirected, refused or returned orders will NOT be refunded or credited for ANY reason. Defective merchandise may be returned for exchange only. ALL SALES ARE FINAL.
